Church Conflicts
Business Disputes
Legal Disputes
Non-Profit
Organizations
onderosa
Mediation and
Conflict Resolution
P
Description of Services
Ponderosa MCR offers a variety of  
services to help resolve the conflicts
in your life and in the lives of the people  
and organizations you care about.
Types of Disputes
Legal disputes are conflicts involving legal issues that may end up in court if not resolved. Some may
already have been the subject of court filings. These often include personal disputes involving property
or injury claims. Opponents will have better control over the outcomes if they are willing to enter
mediation. If the dispute goes to court the judge’s decisions will be final. By mediation the disputes
opponents can design their own solutions and better control the outcome. In disputes involving legal
matters the involvement of attorneys is optional. I find they and are usually helpful in resolving disputes
out of court.
The people involved in non-profits are passionate about what they do. As a result, strong feelings and
opinions can lead to serious disagreements among board members and staff. The key to a successful
non-profit is not that they avoid all conflicts, but that they have a healthy process for resolving them. We
offer a number of services for these organizations:

    Mediation may be an appropriate way of resolving disputes and obtaining an agreement on how
    to proceed.

    Facilitated discussions may provide a better alternative for resolving conflicts with multiple
    sides or for disputes involving questions of mission and direction.

    Leadership development is a process of working with leaders to make the organization more
    effective by improving communication and decision making. Developing positive relationships
    among the board and key staff can help prevent future conflicts.

    Strategic Planning: After initial conflicts have been resolved it is sometimes important for an
    organization to clarify its goals, direction and decision making processes. I have many years
    experience in strategic planning that can assist your organization become more effective.
Business disputes are a special type of conflict in which financial considerations are critical. There is
often disagreement over management and priorities which can lead to the success or failure of the
business. Mediation or facilitated meetings can address conflicts and resolve disputes within a
financial context. My background in economics and strategic planning is useful in finding creative ways
of addressing the interests of everyone involved.
Church conflicts arise from a variety of issues including leadership, worship style and ministry
priorities. Because people feel passionate about these things, disagreements may quickly escalate
and become difficult for the congregation to address without outside help. A conflict resolution process
for a church must address the specific conflict and set the congregation on a path to healing. If
unaddressed, disputes may lead to bitterness and disunity. The church may split or a large number of
people may leave the congregation.

We follow the Peacemaker Ministries model of church reconciliation. We work with leadership, listen to
concerns of members, identify issues, provide training, and mediate disagreements. The successful
resolution of church conflict is a powerful demonstration of the Gospel both to the congregation and the
surrounding community.
Personal disputes may involve a variety of issues from legal settlements to restoring broken
relationships. Anything that causes a conflict is appropriate to bring to a mediation or other conflict
resolution process to seek a mutually satisfactory resolution.
Family conflicts often involve relatives and in-laws with a variety of interests and concerns. Conflicts
usually include broken relationships based on past injuries and misunderstandings. Resolution of
these conflicts may involve coaching, mediation and or family meetings. When facilitating family
meetings we help people listen to each other, create agreements and restore relationships.  
These conflicts typically involve seniors, family members or care takers in disputes over living
arrangements and care for an aging. They often include related financial and estate issues, as well.

Our approach to these disputes is use family conferences or several “mini-mediations” to reach
consensus and create a written agreement about how to care for the aging. We work to restore
relationships and resolve future disputes that may arise. Where appropriate, family conference
approach also has the advantage of addressing multiple concerns in the same process.
For more information and a free consultation contact me at
(928) 255-3180 (call or text) or
email me at
Mark@PonderosaMCR.com.
Personal Disputes
Family Conflicts
Elder Care
Conflicts
Mediation
Mediation is the process of reaching an agreement with the help of a neutral third party who facilitates
conversation and negotiation.

As a mediator, my role is to facilitate conversation between opposing individuals and to help them reach
their own agreement to resolve their dispute. I use several different methods depending on the situation.
All are intended to reach a fair and sustainable agreement. Where possible I use a transformative
process which seeks not only to resolve the presenting issues, but to restore relationships between the
people involved.

Most people find mediation to be a satisfying experience because they have more choices and are often
able to reach agreement that would not have been possible by other means. In most cases the two
sides still have the option of going to court if they are not successful mediating the conflict.

In conducting mediations we comply with Uniform Mediation Act standards. If parties agree I use the
Rules of Procedure of the Insitutute for Christian Conciliation.
Other Conflict
Resolution
Services
Facilitated discussion provides an alternative for resolving disputes involving several individuals with
different views. My role in this process is to make sure each person is heard, facilitate an open
discussion and help to create a fair, sustainable agreement that best meets everyone’s needs. This
technique can be particularly effective in helping organizations resolve disputes, make decisions and
plan for the future.

Christian mediation and conflict resolution incorporates distinctly Christian values into the process to
resolve the dispute and bring personal reconciliation between those involved. In many respects these
techniques are similar to any other mediation process. The mediator stays strictly neutral with regard to
the dispute while encouraging personal reconciliation as the process moves forward. My experience is
that when personal reconciliation happens, resolution of the substantive issues much easier. I use the
Institute of Christian Conciliation Rules of Procedure for conducting Christian mediation.

Conflict coaching is available when one or more individuals do not want to use a formal process like
mediation. In these cases I can work with just one of the people involved to reduce the level of conflict,
work toward resolution and, where appropriate, help the other person see the advantage of formal
mediation. I have helped many people achieve a peaceful and personally satisfying resolution of conflict
even when the other side does not want to participate in mediation or other formal process.
Other Conflict
Resolution
Services
Decision making
and strategic
planning
Strategic Planning is the art of decision making in an organization. We make the best decisions when
we have agreement on purpose and goals and a common understanding of our organizations
strengths, weaknesses and the influence of external factors that may be beyond the organization's
control. Good strategic planning does not have to be expensive in order to build a stronger organization
that can make decisions about the future with more confidence and less conflict.